Global Terms and Conditions

1.1 Agreement to Terms: By accessing, registering for, or using Stampier's loyalty program platform and related services (collectively, the "Service" or "Platform"), you ("Business," "you," or "your") agree to be legally bound by these Terms and Conditions ("Terms," "Agreement," or "ToC") and our Privacy Notice.

1.2 No Agreement = No Use: If you do not agree to these Terms in their entirety, you must immediately cease all use of the Service. Continued use constitutes acceptance of these Terms as they may be modified from time to time.

1.3 Who We Are:

1.4 Definitions:

• "Business" or "you" means the legal entity or individual using Stampier to create and manage loyalty programs
• "End Customer" or "Customer" means individuals who participate in loyalty programs created by Businesses (not party to these Terms)
• "Service" or "Platform" means Stampier's SaaS loyalty program platform, including web applications, mobile interfaces, APIs, and related tools
• "Content" means all data, information, logos, images, text, and materials uploaded or created by you
• "Loyalty Program" means a digital stamp card or rewards program created by a Business using our Platform
• "Subscription" means your paid plan for accessing the Service
• "Account" means your business account and associated credentials

1.5 B2B Relationship: These Terms govern the business-to-business (B2B) relationship between Stampier and you (the Business). The relationship between you and your End Customers is governed by your own terms and conditions, privacy policy, and applicable consumer protection laws. Stampier is not a party to that relationship.

2.1 Platform Overview: Stampier provides a cloud-based Software-as-a-Service (SaaS) platform enabling businesses to create, manage, distribute, and track customer loyalty programs using QR code technology.

2.2 Core Features: The Service includes, but is not limited to:

2.3 Service Modifications: We reserve the right to modify, suspend, or discontinue any feature or the entire Service at any time, with or without notice, for any reason, including but not limited to maintenance, upgrades, security, legal compliance, or business decisions. We are not liable for any modification, suspension, or discontinuation of the Service.

2.4 Beta Features: We may offer certain features in beta or experimental status. These features are provided "AS IS" with no warranties or commitments regarding performance, availability, or future release. We may discontinue beta features at any time.

3.1 Account Creation: To use the Service, you must create a business account by providing accurate, complete, and current information as requested in the registration process.

3.2 Your Obligations: By creating an account, you agree to:

• Provide true, accurate, current, and complete registration information
• Maintain and promptly update your information to keep it accurate and current
• Maintain the confidentiality and security of your account credentials
• Immediately notify us of any unauthorized access or security breach
• Accept full responsibility for all activities occurring under your account
• Not share your account credentials with any third party
• Use your account solely for lawful business purposes

3.3 Age and Capacity Requirements: You represent and warrant that:

3.4 No Age Verification - Your Responsibility: We do not collect dates of birth or verify age during registration. By creating an account, you represent and warrant that you meet the minimum age requirements for your jurisdiction. If we discover or have reason to believe that you are underage or have provided false information, we reserve the right to immediately suspend or terminate your account without notice or refund.

3.5 Legal Authority: You represent that:

• You have the legal authority to enter into binding contracts
• If representing a business entity, you are duly authorized to bind that entity to these Terms
• You are not prohibited from using the Service under any applicable laws
• You are not located in, or a resident of, any country subject to trade embargoes or sanctions

3.6 Business Verification: We reserve the right to verify your business identity and may request documentation such as:

• Business registration documents
• Tax identification numbers
• Proof of address
• Government-issued identification
• Business licenses or permits

Failure to provide requested documentation may result in account suspension or termination.

3.7 Account Suspension for Violations: We reserve the absolute right to suspend, restrict, or terminate your account immediately, without prior notice and without refund, if we suspect or discover:

• False or misleading information provided during registration
• Underage use or age misrepresentation
• Illegal activities or violation of applicable laws
• Breach of these Terms or our policies
• Fraudulent activity or suspected fraud
• Abusive behavior toward Stampier staff or other users
• Any activity that may harm Stampier, its users, or third parties

3.8 One Account Per Business: Each business entity may maintain only one active account unless expressly authorized by Stampier in writing. Creating multiple accounts may result in termination of all accounts without refund.

4.1 Permitted Use: You may use the Service solely for lawful business purposes to create and manage customer loyalty programs. You must comply with all applicable laws, regulations, and third-party terms.

4.2 Prohibited Activities: You agree NOT to, and NOT to permit any third party to:

4.3 Consequences of Violations: Violation of this Acceptable Use Policy may result in:

• Immediate suspension or termination of your account without notice
• Deletion of your Content and data
• Forfeiture of any prepaid fees without refund
• Legal action and pursuit of damages
• Reporting to law enforcement authorities
• Permanent ban from using Stampier services

4.4 Monitoring and Enforcement: We reserve the right, but have no obligation, to monitor use of the Service, investigate violations, and take appropriate action. We may cooperate with law enforcement and provide information as required by law.

5.1 Free Trial: We offer a 14-day free trial period with full access to all Service features:

• No credit card required to start the trial
• Trial period begins on the date of account registration
• Trial automatically expires after 14 days unless you subscribe to a paid plan
• We may modify or discontinue the free trial at any time
• One free trial per business; additional trials require approval

5.2 Paid Subscriptions: After the trial period, continued use requires a paid subscription. Available plans may include:

• Monthly subscription plans (billed every 30 days)
• Annual subscription plans (billed every 12 months, potential discount)
• Custom enterprise plans (negotiated separately)

5.3 Pricing:

• Current pricing is available on our website at stampier.co
• All prices are quoted in the currency specified at checkout (USD, INR, EUR, etc.)
• Prices exclude applicable taxes unless otherwise stated
• We reserve the right to modify pricing at any time with 30 days' advance notice

5.4 Price Changes: If we change our pricing:

• You will receive 30 days' advance notice via email
• Price changes take effect at your next renewal date
• Your current subscription period remains at the original price
• You may cancel before the new pricing takes effect to avoid charges
• Continued use after the effective date constitutes acceptance of new pricing

5.5 Plan Upgrades and Downgrades:

• You may upgrade your plan at any time; upgrade charges are prorated
• You may downgrade your plan at any time; downgrades take effect at next renewal
• Downgrading may result in loss of features, data, or capacity
• We are not responsible for data loss resulting from downgrades

6.1 Payment Authorization: By subscribing to a paid plan, you authorize Stampier (and our payment processor, Stripe) to charge your designated payment method for:

• Initial subscription fees
• Recurring subscription renewals
• Usage-based fees (if applicable)
• Applicable taxes, duties, and government fees

6.2 Payment Methods: We accept payment via:

• Credit cards (Visa, Mastercard, American Express, etc.)
• Debit cards
• Other payment methods supported by Stripe

Note: We do not store your full payment card information. All payment processing is handled securely by Stripe, our PCI-DSS compliant payment processor.

6.3 Billing Cycle:

• Monthly subscriptions are billed every 30 days from your subscription start date
• Annual subscriptions are billed every 12 months from your subscription start date
• Billing occurs automatically on your renewal date
• You will receive a receipt via email after each successful charge

6.4 Failed Payments: If a payment fails:

• We will attempt to process the payment up to 3 times over 7 days
• You will receive email notifications of failed payment attempts
• Your account may be suspended if payment is not received within 7 days
• Suspended accounts lose access to the Service but data is retained for 30 days
• Accounts with unpaid balances for more than 30 days may be terminated and data deleted
• You remain responsible for all outstanding fees plus any collection costs

6.5 Taxes:

• All fees are exclusive of taxes unless otherwise stated
• You are responsible for all applicable sales, use, GST, VAT, and other taxes
• We will collect applicable taxes based on your billing address
• If you are tax-exempt, you must provide valid tax exemption certificates
• Tax rates may change; you will be notified of changes affecting your billing

6.6 Payment Disputes: If you dispute a charge, you must contact us at billing@stampier.co within 30 days of the charge. We will investigate and respond within 10 business days. Initiating a chargeback without first contacting us may result in immediate account termination.

6.7 No Refunds for Partial Periods: Subscription fees are non-refundable for partial billing periods. If you cancel mid-cycle, you will retain access until the end of your paid period, but no prorated refund will be issued (except as required by law or our 30-day money-back guarantee).

7.1 Your Right to Cancel: You may cancel your subscription at any time through your account dashboard or by contacting support@stampier.co.

7.2 Cancellation Effective Date:

• Cancellation takes effect at the end of your current billing period
• You will retain access to the Service until your paid period expires
• No further charges will be made after cancellation
• Cancellation is final; you must resubscribe to regain access

7.3 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for first-time subscribers:

7.4 No Refunds After 30 Days: After the 30-day money-back guarantee period:

• Subscription fees are non-refundable
• Cancellation does not entitle you to a prorated refund
• This applies to monthly, annual, and all other subscription types
• Exceptions may be made at Stampier's sole discretion or as required by law

7.5 Refunds for Service Issues: If the Service is unavailable for more than 24 consecutive hours due to our fault (excluding scheduled maintenance), you may request a prorated credit for the downtime. We do not provide refunds for:

• Issues caused by your internet connection or equipment
• Third-party service failures (hosting providers, payment processors)
• Force majeure events (see Section 12)
• Your violation of these Terms

7.6 Data Retention After Cancellation:

• Upon cancellation, your data is retained for 90 days
• You may reactivate your account and recover data within the 90-day window
• After 90 days, all data is permanently deleted (unless required by law)
• We are not responsible for data loss after the retention period
• You should export your data before canceling if you wish to retain it

7.7 Termination by Stampier: We reserve the right to terminate your account and subscription at any time for:

• Violation of these Terms or our policies
• Non-payment of fees
• Fraudulent or illegal activity
• At our sole discretion for any reason

If we terminate your account for cause, no refund will be provided. If we terminate without cause, you may be entitled to a prorated refund at our discretion.

8.1 Stampier's Ownership: Stampier (Terrene Tech) owns and retains all rights, title, and interest in and to:

• The Service and Platform (including all software, code, algorithms, and architecture)
• All Stampier trademarks, service marks, logos, and branding ("Stampier Marks")
• All documentation, user guides, and help materials
• All improvements, modifications, and derivative works of the foregoing
• All intellectual property rights worldwide in the above

8.2 Limited License to You: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business purposes during your subscription period.

8.3 Your Content Ownership: You retain all ownership rights in the content, data, logos, images, and materials you upload to the Service ("Your Content"). This includes:

• Your business name, logo, and branding
• Loyalty program names, descriptions, and configurations
• Customer data collected through your use of the Service
• Images, photos, and other media you upload

8.4 License Grant to Stampier: By uploading Your Content, you grant Stampier a worldwide, non-exclusive, royalty-free, sublicensable license to:

• Use, store, process, display, and transmit Your Content solely to provide the Service
• Create backup copies and derivative formats (e.g., image thumbnails)
• Distribute Your Content to your End Customers as necessary for the Service
• Use Your Content for troubleshooting, support, and service improvement

This license terminates when you delete Your Content or cancel your account, except for backup copies retained as permitted by law.

8.5 Your Content Warranties: You represent and warrant that:

• You own or have the necessary rights to upload and use Your Content
• Your Content does not infringe any third-party intellectual property rights
• Your Content does not violate any laws or regulations
• You have obtained all necessary consents for Your Content

8.6 Prohibited Use of Stampier Marks: You may not:

• Use Stampier Marks without our prior written permission
• Register domain names, social media handles, or trademarks containing "Stampier"
• Imply endorsement, partnership, or affiliation without authorization
• Modify, alter, or create derivative works of Stampier Marks

8.7 "Powered by Stampier" Attribution: The Service may display "Powered by Stampier" branding on customer-facing interfaces. You agree not to remove or obscure this attribution unless you have a premium plan that includes white-labeling.

8.8 DMCA and Copyright Complaints: If you believe Your Content has been copied in a way that constitutes copyright infringement, or if you believe content on our Service infringes your rights, please contact our copyright agent at legal@stampier.co with:

• Identification of the copyrighted work
• Identification of the infringing material and its location
• Your contact information
• A statement of good faith belief
• A statement under penalty of perjury that the information is accurate
• Your physical or electronic signature

13.1 Privacy Notice: Your use of the Service is governed by our Privacy Notice, which is incorporated by reference into these Terms. By using the Service, you consent to the data practices described in the Privacy Notice.

13.2 Your Data Responsibilities: As a Business collecting End Customer data, you are responsible for:

• Complying with all applicable data protection laws
• Providing customers with a privacy notice
• Obtaining necessary consents
• Honoring customer rights (access, deletion, portability)
• Implementing appropriate security measures
• Reporting data breaches to authorities as required by law

13.3 Security Measures: We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL)
• Encryption of data at rest
• Access controls and authentication
• Regular security audits and monitoring
• Secure coding practices

However, no method of transmission or storage is 100% secure. You provide data at your own risk.

13.4 Data Breach Notification: If we become aware of a data breach affecting your data, we will notify you within the timeframes required by applicable law.

13.5 Data Retention:

• We retain your data for as long as your account is active
• After account cancellation, data is retained for 90 days
• After 90 days, data is permanently deleted (unless required by law)
• Backup copies may persist for additional time in our backup systems

13.6 Data Exports: You may export Your Content at any time through the Service dashboard or by requesting a data export at data@stampier.co.

14.1 Right to Modify: We reserve the right to modify these Terms at any time for any reason, including:

• Changes to the Service or features
• Legal or regulatory compliance
• Security or operational improvements
• Business considerations

14.2 Notification of Changes: Material changes will be communicated via:

• Email notification to your registered email address
• Prominent notice on the Service dashboard
• Update to the "Last Updated" date at the top of this page

We will provide at least 30 days' notice for material changes, unless immediate changes are required for legal, security, or operational reasons.

14.3 Acceptance of Changes:

• Continued use of the Service after the effective date constitutes acceptance of the modified Terms
• If you do not agree to the modified Terms, you must cancel your account before the effective date
• No refund will be provided for cancellations due to Terms modifications (except as required by law)

14.4 Version History: Previous versions of these Terms may be requested by contacting legal@stampier.co.

15.1 Informal Resolution First: Before initiating any formal dispute resolution process, you agree to contact us at legal@stampier.co and attempt to resolve the dispute informally for at least 30 days.

15.2 Primary Governing Law: These Terms are governed by the laws of India (see Section B1 above).

15.3 Jurisdiction-Specific Dispute Resolution: Disputes will be resolved according to the jurisdiction-specific provisions in Part B:

• India: Courts of Sambhal, Uttar Pradesh (Section B1.2)
• United States: Binding arbitration via AAA (Section B3.1)
• EU/UK: As per applicable consumer protection laws and court jurisdiction
• Canada: Provincial courts or arbitration as applicable
• Australia/NZ: As per consumer protection laws

15.4 Mediation: If informal resolution fails, either party may propose mediation before pursuing litigation or arbitration. Mediation costs will be shared equally.

15.5 Legal Fees: In any dispute resolution proceeding, the prevailing party may be entitled to recover reasonable attorneys' fees and costs, as permitted by law.

16.1 Entire Agreement: These Terms, together with our Privacy Notice and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Stampier regarding the Service and supersede all prior agreements, understandings, and communications.

16.2 Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction:

• That provision shall be modified to the minimum extent necessary to make it valid and enforceable
• If modification is not possible, the provision shall be severed
• The remaining provisions shall remain in full force and effect

16.3 Waiver: No waiver of any provision of these Terms shall be deemed a further or continuing waiver of that provision or any other provision. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

16.4 Assignment:

• You may NOT assign or transfer these Terms or your account without our prior written consent
• We may assign these Terms to any affiliate, successor, or purchaser of our business without your consent
• Any attempted assignment in violation of this section is void

16.5 No Third-Party Beneficiaries: These Terms are for the benefit of you and Stampier only. No third party has any right to enforce these Terms.

16.6 Relationship of Parties: You and Stampier are independent contractors. These Terms do not create a partnership, joint venture, employment, agency, or franchise relationship.

16.7 Notices: All legal notices must be sent to:

We will send notices to your registered email address. You are responsible for keeping your email address current.

16.8 Language: These Terms are drafted in English. Any translations are provided for convenience only. In case of conflict, the English version prevails.

16.9 Headings: Section headings are for convenience only and do not affect interpretation.

16.10 Survival: Provisions that by their nature should survive termination shall survive, including: ownership, warranties, indemnification, limitations of liability, dispute resolution, and general provisions.

16.11 Export Compliance: You agree to comply with all export and import laws and regulations. You represent that you are not located in, or a national of, any country subject to trade embargoes or sanctions.

16.12 Government Use: If you are a U.S. government entity or contractor, the Service is "Commercial Computer Software" and "Commercial Computer Software Documentation" as defined in FAR 12.212 and DFARS 227.7202. Use is subject to these Terms.